Frequently Asked Questions

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As a licensed medical clinic, we guarantee a work or school note indicating you were seen by one of your providers or staff with every visit. We understand that you maybe fully recovered and only need a note to return to work or school. Our providers simply want to ensure you are ready to resume full duty without any restrictions before clearing you fit for duty. 

Campus Medical makes telehealth easy and accessible nationwide. Use Safari (iOS) and Google Chrome (Android) for the best and most reliable connection. Copy and paste the appointment link, found in your email or text, into the preferred browser at your scheduled appointment time. Please have your ID and/or insurance card available at every visit. 

Campus Medical accepts health insurance for in-office visits only. Telehealth visits are currently offered as a "cash pay" option. After your visit, patients will receive a SUPERBILL which is a receipt that contains your visit information including billable diagnosis codes. Simple print or email your superbill, found in your patient portal, to your insurance carrier for reimbursement of your Telehealth visit. Avoid co-pays, coinsurance, high deductibles, and high out-of-state rates by choosing Campus Medical. 

Campus Medical currently accepts health insurance for in-office visits only. We do not bill medical claims to your insurance carrier for Telehealth visits, however we are working hard to make this a future option. By gathering your health insurer information, we will begin contacting insurance payors that are most utilized by our patients. In addition, your insurance information will be electronically submitted to the pharmacy of your choice, ensuring your prescriptions are discounted when your pick them up. 

Although Campus Medical was founded in 2020 to support Colleges and Universities, including Campus Health and student events nationwide, we also offer accessible and affordable medical care for the community and community organizations. We will not deny any person the opportunity to receive medical care with Campus Medical. Whether a current student or community member "every patient has been a student." 

Note: Advertised student discounts/rates are available to currently enrolled students with a valid student ID only. 

Our network of medical providers is impressive which is why Campus Medical is voted the best Telehealth provider for Colleges and Universities. We have experienced and knowledgeable medical providers which include MDs, NPs, PAs, and licensed therapists. Based on your medical history and reason for visit, we utilize a proven system to pair you with the medical provider to best suit your healthcare needs. MDs are available 24 hours a day and work closely with our skilled NPs and PAs to help facilitate and collaborate care. Our MDs generally treat patient with more complex medical history and/or complaints, either way rest assure, no matter the provider you'll finish your visit fully understanding why Campus Medical is the best!

Campus Medical is licensed nationwide for your convenient. Our organizations goal is to have clinic locations accessible to student and community member nationwide. We are on track to have physical clinics in 7 additional states this year. Stay tuned for updates. We would love for you to attend a grand opening event near you. 

Unless ordered during your medical visit, by a licensed healthcare provider, IV hydration services are not covered by most health insurance companies. Although proven benefits, IV hydration is considered an elective therapy and is an out-of-pocket expense. 

FSA/HSA cards are accepted. 

Effective January 2023, Campus Medical will manage billing and insurance claims in house. We are no longer outsourcing our billing services in efforts to improve transparency and communication. For the fastest response, email billing@campusmedical.com. Please allow 48-72 hours for a response. We appreciate your patience. 

As always, we offer all COVID19 Tests and Vaccines, including Pediatrics. Test types includes: Antigen (Rapid), RT-PCR ( same day and send out), and Antibody Tests. We offer Pfizer, Moderna, and Johnson and Johnson (Janssen) vaccines onsite. 

X-ray services are not currently available on-site. X-ray services will be available beginning September 2023.  We will splint and stabilize will acute injuries until diagnosed. Patients requiring x-ray will be referred to one of our radiology partners locally.